Terms of Use

What BestSpace does

BestSpace helps people find verified listings, see available tour times, book tours, and submit applications. Listings, prices, and availability can change. A booking confirms a tour time; it is not a lease or a promise that an application will be approved.

Your account

Provide accurate information, protect your sign-in details, and use the service only for genuine housing or space needs. Do not misuse another person's information, upload harmful material, interfere with the service, or use an account for fraud or harassment.

Tours and applications

Arrive for the time you booked or change it before it begins. Same-day times appear only when a place has an opening. Application details must be accurate. Owners remain responsible for their listing details and decisions.

Payments

Online payments on BestSpace are processed by Stripe and go directly into the property owner's own Stripe account. BestSpace does not hold the funds. Space bookings (event space, parking, and storage) can be paid by card. Payment from a bank account (ACH) is offered only for a booking that starts at least 5 business days after payment, and bank payments can take several business days to clear.

BestSpace charges the property owner a fee on each paid booking. The fee is a percentage of the booking price, is shown to the owner on the booking, and is taken from the payment. The renter pays the price the owner confirmed. There is no BestSpace fee on residential rent or security deposits.

Refunds are issued by the owner through BestSpace, including when a paid booking is canceled. Refunds follow the terms shown on the booking and go back to the original payment method. BestSpace returns its fee in proportion to the amount refunded. If a renter disputes a charge with their bank, the dispute is handled between the renter's bank, Stripe, and the property owner, and the payment may be held or reversed while it is reviewed.

Paying residential rent or a security deposit online is never required. A renter can always pay by check or another non-electronic method at no charge, as arranged with the owner (California Civil Code section 1947.3).

Payment processing services for owners are provided by Stripe and are subject to the Stripe Services Agreement, which the owner accepts during Stripe onboarding.

Early-access changes

Features may change as BestSpace prepares for launch. We may limit or end access when needed to protect users, records, or the service. Important updates will be reflected on this page.

Privacy and questions

Read the Privacy Notice to understand how information is handled. Questions can be sent through the Contact page or by mail to BestSpace.AI, 6100 Wilshire Blvd, Los Angeles, CA 90048.