Privacy Notice

Information you provide

Account information includes your name, email, account role, phone number when provided, and a password handled by our authentication system. Sessions may record an IP address, device or browser details, and sign-in timing. Renters may also provide search preferences, tour bookings and check-ins, applications, uploaded documents, messages, saved preferences, and identity-verification details. Owners may provide listings, availability, application records, and operational messages.

How we use information

We use this information to run accounts, match people with spaces, schedule and check in tours, process applications, support owners, prevent misuse, answer questions, and improve reliability.

AI and your information

BestSpace uses AI for search in your own words, assistant replies, checking property listings, and help writing listing copy. Text entered into these features and relevant property details go through Vercel AI Gateway to model providers to generate a response. Those providers process the information they receive under their own terms. We do not send uploaded application documents to the AI model. A manual identity request does not go to AI: BestSpace checks the legal name, phone number, and optional note locally with basic format rules, and the request stays pending until a person at BestSpace reviews it. Please keep sensitive personal details out of search and assistant messages.

Documents and verification

A renter may choose to attach documents such as proof of income or a photo ID to an application. The listing owner and BestSpace admins can view those application documents. Each uploaded document gets a deletion date when it is stored; the current default is 90 days unless a different retention period is configured before upload. Manual identity review stores the legal name, phone number, and note provided for review.

When Stripe Identity is available, Stripe processes the photo ID and the matching selfie submitted through its verification flow to verify your identity, and applies its own privacy terms. Stripe stores the images and the details read from the ID, and authorized BestSpace staff may access that verification information through Stripe. BestSpace stores the verification request and status needed to run the service. This is separate from any application document a renter chooses to upload directly to BestSpace.

The BestSpace iOS app

The iOS app lets you browse homes and offices, ask about availability, book tours, apply, and manage your account. The identity check and the contact form open on the BestSpace website, which is part of the same service and covered by this notice. For the identity check you sign in there with the same account.

When crash reporting is turned on in the app, it sends crash and error reports, and whether each app session ended normally, to Sentry, our error-monitoring provider. These reports include a persistent identifier for the app installation and device and app details such as the device model, operating system version, and app version. Session replay, screenshots, screen layout capture, and breadcrumbs are turned off, and the app is set not to send Sentry's default personal information.

Reports and blocks

You can report a listing from its page in the app by choosing one of five reasons. A report does not include anything you type. It stores the listing, the reason, the time, and your account if you are signed in. BestSpace admins can review a report and hide the listing. To prevent abuse, BestSpace counts reports per account, or per IP address when you are signed out.

When you block a listing's owner, BestSpace stores your account, that owner, and the time, and hides that owner's listings from you in the app's Explore tab. You can see and remove your blocks in the app under Account, then Blocked owners.

Service providers

Providers may process information for authentication, hosting, databases, file storage, identity verification, operational email, error monitoring, and performance analytics.

Deleting your account

In the iOS app, go to Account, then Delete account. Deleting your account:

• ends every signed-in session and stops anyone from signing in to that account again;
• replaces the name and email on the account with placeholders and removes its phone number and image;
• deletes data that can be removed, including saved searches, notifications, messages, inquiries sent from your account (and, if your email was confirmed, inquiries sent from that address without signing in), identity-check requests, listing reports you made, blocks, and applications, tours, and bookings that nothing else depends on;
• queues uploaded application documents and any manual-review ID files for deletion from file storage. BestSpace tries to delete them right away and retries any that fail;
• queues a Stripe redaction request for each Stripe Identity verification that BestSpace has on record for the account. BestSpace keeps each request until Stripe confirms the redaction.

This step does not delete records that other records still depend on, such as leases, payment records, and the applications, tours, bookings, or listings connected to them. Those stay attached to the anonymized account, and any of your listings that stay are archived with their contact details removed.

Beyond BestSpace's own records, this step covers only the file-storage deletions and Stripe redaction requests above. It does not remove other information that Stripe or our other service providers already hold, such as operational email, crash and error reports, service logs, or text sent through AI features. It does not reach copies in any backups, and it does not recall email already delivered.

Your choices

Use the Contact page or email support@bestspace.ai to ask what information BestSpace has about you, or to request access, correction, or deletion. We may need to keep some records for account security, fraud prevention, or legal needs.

Contact

BestSpace.AI, 6100 Wilshire Blvd, Los Angeles, CA 90048. Email support@bestspace.ai, or send a message through our Contact page.